First login and administration overview

Prepare your login details

Use the administration interface address provided by the Connect team. The storefront seen by customers and the administration interface serve different purposes; logging in to a customer profile may not provide access to store management.

Log in with your user account. If access has not yet been assigned to you, request it from the responsible person or Connect support and provide the store name and your role. Do not use someone else’s account to bypass missing permissions.

• Make sure you are opening the official HTTPS address you received.
• Enter the assigned email address or username and password.
• If additional verification is requested, complete it according to the instructions shown.
• If you have forgotten your password, use the available access recovery option or contact support.

User accounts and access

Make sure you are working in the right store

After logging in, check the name of the store or seller you are working on. If you have access to multiple stores or languages, confirm the selected context before editing.

First review the data without changing important settings. The interface language and content language may be different settings: before entering translations, check which content language you are editing.

The most important sections for everyday work

Products and catalog · Orders and customers · Store settings and appearance

Review, find, and only then edit

Try searching and using filters on the product or order list. Open an individual item and review the arrangement of tabs, fields, and available actions. If the list appears empty, first check the filters, selected store, and permissions.

Before saving, check which values you have changed. Bulk actions apply to the selected items, so check your selection carefully. Changes to prices, availability, and order statuses may immediately affect business operations.

• Find one product and compare it with the public view.
• Check the contact details you are permitted to access.
• Get familiar with where to review new orders.
• Note any menus or permissions you are missing for your work.

What to do if login or access does not work

Record the exact message, page address, and time of the problem. State whether the issue occurs during login itself or only after opening a specific section. Never send your password to support.

If you are working on a shared computer, log out when you are finished. Arrange an individual account and permissions appropriate to their tasks for every person who needs access.

How to get help

Frequently asked questions