What should you prepare for your store?

Business information and people responsible for the store

Prepare the official name of the business entity, OIB or the corresponding identification number, address, and contact details. Determine the brand name you want to display to customers and whether it differs from the company's official name.

Agree on who approves content and prices, who processes orders, and who answers customer questions. This way, during preparation, we know whom to send each question to.

• Company name, address, and identification details.
• Public email address and phone number for customers, as well as a contact for cooperation with the Connect team.
• Payment or billing details, if required for the selected model.
• List of people who need to be granted administrative access.

Logo, brand presentation, and photographs

Provide the existing logo in a high-quality original format, a brief presentation of the business, and materials you have the right to use. If you have defined brand colors or guidelines, attach them with the other files.

Product photographs should clearly show what the customer receives. Prepare a main photograph and useful additional views: details, packaging, dimensions, or the product in use. Do not include the price in the photograph itself if the price changes frequently.

• Logo and a brief brand description.
• Original photographs associated with the corresponding items.
• Existing catalogs, presentations, or videos, if you have them.
• Authorship or permission-to-use information when required.

A product catalog that can be entered reliably

For each product, prepare the name, item code, description, price, and availability. In the description, include properties important to the purchase decision: purpose, material or composition, dimensions, package contents, and method of use, where applicable.

If a product has sizes, colors, or other distinguishing properties, clearly separate the variants and their corresponding codes. Label photographs so they can be linked to the exact product. Agree on the format for larger entries or imports before preparing the final table.

• A unique code and clear name for each item.
• Suggested category and product description.
• Price, tax treatment details, and sales unit for checking the settings.
• Quantities or the agreed method for tracking availability.
• Variants, photographs, and preparation or delivery times.

Detailed product and catalog instructions

Payments, delivery, and customer information

Determine where you sell, how customers can pay, and how they will receive their orders. Prepare delivery areas, prices, timeframes, and any restrictions. For personal pickup, provide the address and the method for arranging pickup.

Gather information about purchases, returns, complaints, and privacy that applies to your business. If you already have these documents, send the current versions for review of their application in the store.

Payments and finances · Delivery and logistics

How to organize the submission of materials

Divide the materials into folders, such as Business information, Brand, Products, and Photographs. In a shared list, indicate what is ready, what is missing, and who is preparing it.

For larger files and data required to connect systems, first agree on the submission method with the Connect team. Do not add passwords or API keys to public documents or the product catalog.

Frequently asked questions