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客户支持

所有已注册用户都可以创建支持工单,并查看工单状态以及我们团队的回复。

卖家支持

卖家可以通过自己的管理后台提交支持工单,并查看工单状态以及我们团队的回复。

Statuses

Statuses

URLs

Fields

A status has a number of properties, represented by fields.

The full list of supported fields is given below (mandatory fields are marked with *).

Note

Any field not listed in the table below will be ignored if occurs in an API request JSON data.

Field name Description Default value Supported values
description* Status title string
email_header Header of an e-mail sent when the status is set ‘’ HTML
email_subj Subject of an e-mail sent when the status is set ‘’ string
is_default Flag, defines if the status is default (cannot be deleted). It is not recommended to make default status not default. N
Y
N
lang_code Language code en
en
ru
etc.
params Status parameters {} JSON object
status Letter identifying the status Set automatically char
status_id Status ID Set automatically integer
type Status type O Valid status type (only O by default)

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